Frequently Asked Questions
Everything you need to know about shopping with Thirteen Supply Co.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the domestic region. International shipping times vary by location but usually range between 10-21 business days. You will receive a tracking number as soon as your order ships.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our Returns Portal to start a claim and receive a prepaid shipping label.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a relaxed fit or sizing down for a more tailored look.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options via Klarna and Afterpay.
Are your products ethically manufactured?
Yes, Thirteen Supply Co. is committed to ethical production. We partner exclusively with factories that ensure fair wages, safe working conditions, and sustainable manufacturing practices.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. You can change or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.